An Experience of Safety and Deliciousness: Hokkaido at Dounan Nagoya

Welcome to Dounan Nourin Suisanbu, where you can fully savor the rich bounty of Hokkaido right here in Nagoya. Our fresh seafood, vegetables nurtured by the earth's blessings, and unique Hokkaido regional dishes have been highly praised by many of our guests.

However, we understand that dining out can be a source of anxiety for those with food allergies. Concerns like What if there's something I can't eat due to my allergy? or I don't want to inconvenience the restaurant may even cause some to hesitate dining out altogether.

At our restaurant, Dounan Nagoya, we are sincerely committed to being allergy-friendly, driven by the desire for all our guests to enjoy the flavors of Hokkaido to their heart's content. We believe one of our most important missions is to work closely with each customer and create an environment where they can dine with complete peace of mind.

Savoring the Charm of Hokkaido in Nagoya with Consideration for Allergies

Our concept is an Everyday Hokkaido Food Fair, bringing the vibrant atmosphere and just-caught freshness of a Hokkaido port town to the distant city of Nagoya. We offer a wide range of menu items, from fresh seafood to Hokkaido specialties like Genghis Khan and dishes made with seasonal vegetables. To ensure you can enjoy these rich ingredients safely, we listen carefully to our customers' allergy concerns and strive to provide meticulous service.

We often hear from guests, especially those with children or in family and friend gatherings, that having someone with an allergy can limit their dining options. At Dounan Nagoya, we aspire to be more than just a delicious izakaya for those searching in the Nishiki and Fushimi areas; we want to be a place where everyone can gather around the table in safety and comfort.

Food Allergies: A Serious Issue We Address at Dounan Nagoya

In recent years, the number of people with food allergies has been on the rise, increasing the importance of allergen management in the restaurant industry. Dining out is a daily pleasure for many and a venue for special occasions like anniversaries and business dinners. It is truly unfortunate when allergies force someone to give up this enjoyment.

Allergens are diverse, including the 7 specific raw materials (egg, milk, wheat, buckwheat, peanut, shrimp, crab), as well as 21 other items such as abalone, squid, salmon roe, orange, cashew nut, kiwi fruit, beef, walnut, sesame, salmon, mackerel, soybean, chicken, banana, pork, matsutake mushroom, peach, yam, apple, and gelatin. The need for customers to constantly be aware of how these ingredients are used in menus can be a significant burden.

The Hurdles Allergies Create for Dining Out

• Difficulty Choosing from the Menu: It can be a struggle to find dishes that accommodate one's allergies from a large menu.
• Anxiety from Lack of Information: Even if a menu has allergy labels, it may not detail hidden allergens in cooking methods or seasonings.
• Concerns about Cross-Contamination: The risk of unintended allergen mixing during the cooking process, known as cross-contamination, is a major worry for customers.
• Consideration for Others: Some people feel hesitant to declare their allergies or worry about inconveniencing their dining companions.

At Dounan Nourin Suisanbu Nagoya, we practice proactive information sharing and thoughtful consideration to lower these hurdles and allow our customers to truly enjoy their meals. Our entire staff works diligently every day so that those looking for a seafood izakaya in Nishiki or Fushimi can safely savor the fresh blessings of Hokkaido.

Specific Allergen-Friendly Practices at Dounan Nagoya

At our restaurant, Dounan Nourin Suisanbu, we have implemented a multi-faceted approach to allergen management to ensure our guests can enjoy Hokkaido's delicacies with peace of mind. These initiatives are based on prioritizing customer safety and satisfaction.

1. Thorough Pre-Consultation and Information Sharing

We are committed to carefully listening to and sharing detailed information about allergies during reservations or upon arrival. We have established a system to not only confirm verbally but also record information as needed and accurately relay it to the kitchen staff.

• Inquiries at Booking: When you make a reservation, we will ask if anyone in your party has allergies and which specific ingredients they are allergic to.
• Re-confirmation Upon Arrival: When seating you, we will confirm your allergy information again to ensure you can order with confidence.
• Detailed Information: We provide information not only on the 7 mandatory labeled allergens but also on the 21 recommended allergens, responding to customer declarations as much as possible.

2. Meticulous Care and Innovation in the Kitchen

The core of our allergy management lies in the meticulous care and innovation within our kitchen. Our kitchen staff strictly adheres to the allergy information received from guests, paying close attention from ingredient handling to the entire cooking process.

• Ingredient Management: We thoroughly manage allergenic ingredients by storing them separately from other foods to prevent cross-contamination.
• Separate Cooking Utensils: Depending on the customer's allergy, we prepare dedicated cutting boards, knives, and pots to prevent allergen contamination from utensils.
• Considerate Cooking Processes: We respond flexibly to customer requests by adjusting the cooking order or using allergen-free seasonings when possible. For example, for a guest with a soy allergy, we will check the availability of gluten-free soy sauce and consider using it if possible.
• Enhanced Verification System: Before serving, multiple staff members double- and triple-check that the prepared dish has been correctly handled for allergies.

3. Professional Training and Unified Awareness for All Staff

Allergy management is not the responsibility of a single staff member. It is essential that every employee at Dounan Nourin Suisanbu Nishiki understands the correct knowledge and procedures for handling allergies and maintains a customer-centric mindset.

• Regular Training: We conduct regular training sessions for all staff, covering the latest allergy information and real-world case studies.
• Thorough Information Sharing: We have built an information-sharing system to ensure that allergy information from customers is reliably passed from servers to kitchen staff and other servers.
• Improving Communication Skills: We also focus on enhancing our staff's communication skills to alleviate customer anxiety and create an environment where they feel comfortable discussing their needs.

4. Menu Labeling and Detailed Information for Customers

While we strive to display allergy information as clearly as possible on our Neo Robata Dounan menu, detailing all ingredients for every dish can be challenging. Therefore, we have a system in place to answer customer questions quickly and accurately.

• Allergy 対応リストの準備: We prepare a list detailing the use of the 7 mandatory and 21 recommended allergens in our main menu items to respond immediately to inquiries.
• Alternative Menu Suggestions: For customers with specific food allergies, we can suggest dishes made with alternative ingredients or other menu items that do not contain the allergen. For instance, for someone with a shrimp allergy, we might recommend dishes with fresh scallops or crab to expand their choices.
• Explanation of Ingredients and Methods: Upon request, we can also provide details about the origin of our ingredients and our cooking methods.

Through these initiatives, Dounan Nourin Suisanbu Nagoya aims to be a Nagoya Nishiki Izakaya where all customers can dine with confidence.

What You Can Do Before and During Your Visit

To help you enjoy your meal at Dounan Nagoya with even greater peace of mind, there are a few things we ask for your cooperation on. Taking these steps allows us to provide more accurate allergy support.

1. Inform Us of Allergies When Booking

The most effective step is to inform us of any allergies when you make your reservation. Providing this information in advance gives our restaurant time to prepare and confirm, enabling a smoother and more reliable response.

• Specific Allergen Names: Please let us know which specific foods you are allergic to, such as eggs, milk, or wheat.
• Severity of Symptoms: If you have a severe allergy, letting us know allows us to take stricter precautions.
• Other Dietary Restrictions: If there are other foods you wish to avoid for personal reasons (e.g., religious, vegetarian), please inform us as well.

2. Final Confirmation and Detailed Consultation Upon Arrival

Even if you have already informed us of your allergies during booking, please mention it again to the staff upon your arrival. A final verbal confirmation helps prevent misunderstandings and ensures a safe dining experience.

• Re-inform the Staff: When you are seated, please tell your server again that you have an allergy.
• Clarify Any Doubts: As you look at the menu, please do not hesitate to ask our staff about any concerning points or unfamiliar ingredients.
• Specific Requests: Feel free to make specific requests, such as Can you leave this ingredient out of this dish? or Is there an alternative to this dish?

3. Proactive Communication with Our Staff

If anything concerns you during your meal, please speak to a staff member at any time. Close communication between you and our staff creates a safe dining environment.

• Ask Questions: If you have any doubts about a dish that has been served, such as whether it contains an allergen, please ask for confirmation immediately.
• Check When Ordering More: We recommend re-confirming your allergy needs when placing additional orders.
• Consult if Unwell: In the unlikely event you feel unwell, please notify our staff immediately.

At our locations like Dounan Nourin Suisanbu Nishiki and Dounan Fushimi, we have a comprehensive system in place so you can fully enjoy the bounties of Hokkaido's seas and mountains. We strive to provide popular dishes like our Kaisen-don (seafood bowl) and Tsufu-nabe (rich hot pot), which are representative of Hokkaido cuisine in Nagoya, in an allergy-conscious manner whenever possible. If you have allergies and are looking for an izakaya in Nishiki, please do not hesitate to consult with us.

Enjoy a Joyful Meal at Dounan Nagoya

At Dounan Nourin Suisanbu, we operate daily with the passion to share the deliciousness of ingredients nurtured by Hokkaido's rich nature with as many people as possible. As an Everyday Hokkaido Food Fair beloved by the people of Nagoya, we hope you will enjoy your meal to the fullest with our fresh seafood, signature robatayaki from Neo Robata Dounan, and the lively atmosphere of Dounan Nishiki.

One of our missions is to provide a place where customers with allergies can share the joy of a meal without hesitation. As we have described, Dounan Nagoya is committed to detailed allergy support, prioritizing customer safety from pre-consultation through cooking and serving. Our entire staff is dedicated to deepening their knowledge of allergies and providing personalized service, aiming to be a restaurant that makes every customer want to return.

For a Special Time in Nagoya

As a Nishiki Izakaya, Nishiki Seafood Izakaya, and Fushimi Izakaya, we aim to not only serve food but also to create unforgettable times and spaces for our guests. When you use our restaurant for various occasions such as Nishiki banquets, recommended Nishiki parties, or large-group Nishiki events, the presence of someone with an allergy should never detract from the atmosphere.

At Dounan Nourin Suisanbu Nagoya, we provide meticulous service, including allergy support, so that families with children can also dine with peace of mind. From our wide selection of dishes—including fresh Nishiki seafood, Nishiki sushi crafted by our chefs, and warming Nishiki hot pot in winter—we will provide meals tailored to each customer's needs.

Dounan Nourin Suisanbu—where you can feel the grand nature and warmth of Hokkaido. Please don't give up because of an allergy; consult with us first. Our entire staff sincerely looks forward to making your dining experience at Dounan Nagoya a wonderful one, filled with safety and smiles.