Welcome to the Exhilarating Flavors of Hokkaido and Our Tsufu Nabe

To our guests in Nagoya and those visiting from afar, welcome. Here at Dounan Nourin Suisanbu, we serve seafood dishes brimming with the rich bounty of Hokkaido. Under the name Neo Robata Dounan, we offer an exceptional experience weaving together the thrill of robata grilling with the freshest seafood. Among our many menu items, one that receives particular praise from our customers is the Tsufu Nabe, a luxurious hot pot filled with Hokkaido's treasures of the sea. Our Tsufu Nabe features seasonal ingredients, often called the milk of the sea or foie gras of the sea, such as oysters, monkfish liver (ankimo), and milt (shirako), used generously to create a flavor that is both deeply savory and rich. Its unforgettable taste is a truly blissful experience. It is our sincerest wish that all our customers can enjoy this special Tsufu Nabe to their heart's content, and above all, with complete peace of mind.

With the lively atmosphere of a Daily Hokkaido Food Fair, we at Dounan Nourin Suisanbu strive to provide the best ingredients every day. However, we prioritize not just deliciousness, but also the safe and secure dining experience of each and every customer. In particular, addressing the growing concern over food allergies is a critical issue for us. Even the most wonderful dish cannot be truly enjoyed if it is accompanied by anxiety. Today, we would like to introduce the measures we take to ensure you can dine on our Tsufu Nabe and other Hokkaido cuisine with complete confidence.

Anxiety Behind the Joy: Our Sincere Approach to Food Allergies

Our Tsufu Nabe, a dish that allows you to fully savor the rich bounty of Hokkaido's seas, is one of the main reasons many customers visit us at Dounan Nourin Suisanbu. However, its luxurious combination of ingredients can also be a source of concern for customers with food allergies. The potential allergens are numerous, including not only the major specified raw materials like dairy, eggs, wheat, buckwheat, peanuts, shrimp, and crab, but also others such as abalone, squid, salmon roe, oranges, cashews, kiwi, beef, walnuts, sesame, salmon, mackerel, soybeans, chicken, bananas, pork, matsutake mushrooms, peaches, yams, apples, and gelatin. Without clear information, customers cannot enjoy their meal with peace of mind.

As Dounan Izakaya, it is our mission to provide the best dining experience. However, if an allergic reaction were to occur, that memory would be soured. We want to eliminate as much allergy-related anxiety as possible so that our customers can truly enjoy their time at Dounan Nagoya. In the next section, we will explain in detail the specific measures we are taking to protect the health and safety of each customer while serving the best of Hokkaido's bounty.

Ensuring You Can Enjoy Tsufu Nabe Safely: Our Initiatives

To ensure our customers can safely enjoy the ultimate Tsufu Nabe, Dounan Nourin Suisanbu has implemented a wide range of allergy-conscious measures. We place the highest priority on customer safety and satisfaction, and our entire staff is highly aware and dedicated to these efforts in their daily work.

Thorough Quality Control and Information Sharing for Selected Ingredients

We conduct rigorous quality control and allergen information verification for all ingredients we use. We exercise extreme caution from the moment ingredients are sourced to their preparation in our restaurant.

• Verification at the Sourcing Stage: When selecting fresh seafood, we work closely with our suppliers to confirm whether any specified allergenic ingredients are present or have been mixed in, and we obtain accurate information if they are. We source ingredients only from trusted suppliers to maintain a system where we can serve you with confidence.
• Understanding Detailed Ingredient Labels: For seasonings and processed foods, we carefully check the ingredient labels from manufacturers, striving to grasp information not only on specified allergenic raw materials but also on equivalent items whenever possible.
• In-Kitchen Management: Once received, ingredients are properly sorted and stored based on allergen labeling, and we have devised methods to minimize the risk of cross-contamination.

Use of Allergy-Conscious Cookware and Kitchen Spaces

When informed of a customer's allergy, we take meticulous precautions during the cooking process. We have implemented concrete measures to prevent cross-contamination.

1. Use of Dedicated Cookware: Upon request from a customer with allergies, we use dedicated cookware and tableware whenever possible to prevent the adhesion of allergens from other foods.
2. Cleaning and Separation of Cooking Spaces: Before preparation, we thoroughly clean the cooking area to ensure no allergens remain. If necessary, we will consider measures such as setting up a dedicated cooking space for allergy-friendly meals or separating cooking times.
3. Raising Staff Awareness: All culinary staff deeply understand the importance of allergy management. During preparation, they not only disinfect their hands and wear clean uniforms but also remain constantly vigilant to prevent allergen contamination.

Clear Menu Information and Attentive Guidance

We provide clear allergen information so that customers can choose their menu items with confidence, and our staff is dedicated to offering thorough explanations.

• Display of Allergen Information: For each menu item, we provide information on the 7 specified allergenic raw materials and the 21 equivalent items to the extent possible. Detailed information is available upon request from our staff when you visit.
• Individual Support from Staff: If you need information not listed on the menu or require a more specific consultation, please do not hesitate to speak with our staff. A knowledgeable team member will carefully listen to the details of your allergy and offer the best possible suggestions.
• Proposing Alternative Ingredients and Cooking Methods: Depending on the nature and severity of your allergy, we will offer flexible solutions where possible, such as changing some ingredients in the Tsufu Nabe, adjusting seasonings, or using alternative ingredients. For example, we can suggest safe options for you from the fresh, seasonal seafood unique to Neo Robata Dounan.

Allergy Procedures at Dounan Nourin Suisanbu: The Process from Arrival to Dining

Here is a step-by-step guide to ensure you have a safe and enjoyable dining experience at Dounan Nourin Suisanbu in Nagoya. From the moment you arrive until you leave, we value communication with you to alleviate any concerns.

Advance Consultation When Booking or Arriving

To provide you with a safe meal, information from you is crucial. Please do not hesitate to inform us when you make a reservation or upon arrival.

• Informing Us During Reservation: If you can tell us about your allergies in advance, we can prepare more thoroughly for your visit. Please mention it when booking by phone or add a note in the comments section of your online reservation. It is very helpful if you can provide details such as specific allergenic foods, symptoms, and the level of removal required.
• Confirmation Upon Arrival: Even if you informed us during your reservation, please speak with our staff again upon arrival. A verbal reconfirmation ensures that the information is shared accurately between you and our team. Of course, if you visit without a reservation, please inform our staff as soon as you are seated.

Detailed Consultation and Suggestions from Our Specialist Staff

When you inform us about an allergy, a knowledgeable staff member will speak with you in detail.

1. Detailed Confirmation of Your Allergy: We will confirm what allergies you have, including not just specific foods but also potentially problematic seasonings or processed items. We will also ask for important information that only you would know, such as the severity of your symptoms and past experiences.
2. Menu Explanation and Suggestions: Based on the information you provide, we will suggest items from our current menu that you can eat safely or that can be modified. We will specifically explain what adjustments can be made to our signature Tsufu Nabe.
3. Considering Alternative Ingredients/Cooking Methods: In response to your needs, we will explore flexible solutions as much as possible, such as changing or removing ingredients or modifying cooking methods. For instance, if you cannot eat a particular ingredient, we may suggest substituting it with another fresh seafood item from Hokkaido.

Flexible Responses and Verification

Based on your allergy information, we take special care during the cooking and serving process. We strive to provide meticulous service so you can await your meal with peace of mind.

• Meticulous Care in the Kitchen: Based on our consultation with you, our kitchen will follow special procedures to prevent allergen contamination. This includes using separate cookware, cleaning cooking spaces, and re-verifying seasonings.
• Final Check Before Serving: Just before your dish is served, a manager will perform a final allergy check. When we bring the dish to your table, we will again inform you that it has been prepared with your allergy in mind to reassure you.
• Answering Any Questions: If you have even the slightest concern about your food, please do not hesitate to speak with a staff member. We want to resolve any worries so you can fully enjoy the taste of Hokkaido as if you were at a Daily Hokkaido Food Fair.

A Checklist for a Worry-Free Dining Experience at Dounan Izakaya

To help you enjoy Hokkaido's culinary delights, especially our signature Tsufu Nabe, without worry at Dounan Nourin Suisanbu and Neo Robata Dounan, we have created a checklist of things we ask for your cooperation on and points to confirm. Please use this as a guide for a smooth experience from arrival to dining.

Before You Arrive

Advance preparation is crucial for a safe dining experience. We appreciate your cooperation where possible.

• Make a detailed note of your allergies. Writing down not just the allergen name but specific ingredients (e.g., egg whites, peanut oil) and the severity of symptoms (e.g., mild discomfort, anaphylaxis) will make explaining to our staff much smoother.
• Informing us about your allergies when you book by phone or in the notes of an online reservation allows us to prepare more carefully. Pre-notification is especially effective for large groups.
• Please clarify whether you cannot eat an ingredient due to an allergy or a simple dislike. This helps our staff determine the most appropriate response.

When You Arrive

After you arrive, please continue to communicate with our staff. Sharing information between you and our team leads to a safer dining experience.

1. After being seated, please inform the staff again about your allergies. Even if you mentioned it during booking, a verbal reconfirmation helps prevent any miscommunication.
2. Please answer the questions from our staff in detail and with care. Your words are the most important source of information for providing a safe meal.
3. If you are unsure whether a dish has been prepared according to your needs, it is important to ask again. For example, confirming with a specific question like, Does this contain any egg? can provide peace of mind.

During Your Meal

Even after your meal has begun, please do not hesitate to speak with our staff if anything concerns you. Your peace of mind is our top priority.

• If you notice anything unusual about your dish or feel something is different, please alert a nearby staff member immediately. We will respond promptly.
• If both allergy-friendly dishes and regular menu items are served at the same time, please double-check to ensure there are no mix-ups.
• We want your delicious meal to be a time when you can relax both body and mind. To that end, if you feel even the slightest anxiety, please consult us about anything, no matter how small. We will do everything in our power to make your memories at Dounan Nagoya the very best.

Enjoy 'Tsufu Nabe' to Your Heart's Content. We Look Forward to Welcoming You

At Dounan Nourin Suisanbu and Neo Robata Dounan, we wish for all our guests in Nagoya to enjoy the rich bounty of Hokkaido's seas and lands to their heart's content. In particular, our Tsufu Nabe, the king of winter delicacies, is an unforgettable dish with a rich and deeply savory flavor. Our greatest joy is ensuring that all our customers can indulge in this special experience without any worry about food allergies.

Our allergy-friendly approach is one of our top priorities for protecting our customers' safety. From ingredient selection to cooking and providing information, we pay meticulous attention to detail, and our entire team is committed to providing service that is attentive to each individual customer. From pre-consultations during booking to in-person discussions upon arrival and confirmations during your meal, please do not hesitate to speak with us. As Dounan Izakaya, we will sincerely do our utmost to make your precious time with us the best it can be.

Dounan Nourin Suisanbu is a place where you can experience the energy and fresh surprises of a Daily Hokkaido Food Fair in your everyday life. We invite you to experience our signature Tsufu Nabe in a space where you can feel the spirit of Hokkaido right here in Nagoya. We sincerely look forward to welcoming you and hope to create an unforgettable and delicious memory for you.