Savoring Hokkaido's Bounty to the Fullest: Donan Nagoya's Allergy-Friendly Approach

Hello everyone. Donan Nagoya brings the vibrant freshness of a Daily Hokkaido Fair to your table, directly sourcing and delivering the rich bounty of Hokkaido's land and sea. We offer dishes that value the authentic flavors of their ingredients, from fresh seafood and seasonal vegetables to unique Hokkaido meat dishes, every day.

However, many customers who wish to truly enjoy dining out also have food allergies. It is a common desire for everyone to want to enjoy meals with loved ones or have a good time with friends without worrying about allergies. This concern might be especially true for Hokkaido cuisine, which often uses a wide variety of ingredients.

At Donan Nagoya, we strongly desire for all our customers to safely and happily enjoy the flavors of Hokkaido. Therefore, we implement meticulous care and thorough measures to ensure that customers with allergies can dine without any worries. In this column, we will introduce our daily allergy-friendly practices from a practical perspective. Please read on as a first step towards fully enjoying Hokkaido's rich food culture here in Nagoya.

Food Safety is Non-Negotiable: How to Enjoy Donan Nagoya Without Allergy Worries?

Dining out is a daily pleasure and sometimes a precious time that creates special memories. However, for those with food allergies, a hint of anxiety can often accompany every step, from selecting a menu and placing an order to the meal being served. Worries like What if there's an allergenic ingredient? or Will the restaurant understand correctly? can significantly diminish the enjoyment of a meal.

Especially in restaurants like Donan Nagoya, which offer regional dishes that highlight the natural flavors of their ingredients, abundant seasonal ingredients are used. Therefore, it can sometimes be difficult for customers to determine which dishes contain what allergenic components. We believe that precisely because our menu is full of appealing ingredients—fresh seafood from Hokkaido's seas, dairy products and vegetables from its vast lands—we don't want you to feel restricted by allergies.

Because our customers visit us with the excitement of a Daily Hokkaido Fair, meeting those expectations and providing food safety and peace of mind is our top priority. As Donan Norin Suisanbu Nagoya, we will introduce the specific initiatives we undertake in the following sections to create an environment where customers can truly relax and enjoy the pleasure of dining.

A Small Step at Reservation Time, The First Step Towards Peace of Mind: Donan Nagoya's Allergy Response System

Request for Allergy Information Declaration at the Time of Reservation

When making a reservation, please explicitly inform us via phone or in the comments section of your online booking about any specific allergenic ingredients or cooking methods you wish to avoid. For example, clear information such as I have allergies to eggs and dairy products or I cannot eat shellfish is very helpful. This allows for smooth confirmation with you upon your arrival, enabling you to choose your menu with greater peace of mind.

• How to inform us when booking:
  • When making a phone reservation, please clearly state that you have allergies to the staff member.
  • For online reservations, be sure to include the type of allergenic ingredients and, if possible, the specific situation in the comments section.
• Checklist of information:
  • Type of allergy (e.g., 7 specified raw materials, 21 recommended raw materials, others)
  • Severity of allergic symptoms (e.g., severe, mild, reacts even to contact, etc.)
  • Please also let us know your preferences for ingredients you can eat, not just those you wish to avoid.

The allergy information received from our customers is promptly shared with all kitchen and service staff, and we prepare thoroughly until the day of your visit. This system is equally diligently implemented at our sister branches, such as Donan Norin Suisanbu Nishiki and Donan Fushimi, striving to ensure you can use any Donan brand store with peace of mind.

Menu Selection Support: Detailed Guidance from Dedicated Staff

Reconfirmation from Entry to Your Table

Upon your arrival, when our staff escorts you to your table, we will reconfirm the allergy information provided during your reservation. This is a crucial process to ensure the information has been accurately communicated and to provide you with peace of mind. In addition to verbal confirmation, we can also accommodate written communication if needed, so please do not hesitate to ask.

• Reconfirmation at the table:
  • We will reconfirm your allergy information and inform you that it has been shared.
  • If there are any unclear points, we will clarify them immediately and answer your questions.
• Presentation of allergy-friendly menus:
  • Upon request, we can provide menus or materials that clearly list major allergenic ingredients.
  • For popular dishes, such as our specialty Tsufu Nabe (Gout Hot Pot), we will also explain the detailed ingredient composition.
• Detailed explanation for each dish:
  • For any dish that interests you, we will provide a detailed explanation of the specific ingredients and seasonings used.
  • As ingredients may change seasonally, we will always provide the latest information and suggest alternative options or adjustments to cooking methods as needed.

At our sister branches like Donan Nishiki and Donan Fushimi, we similarly ensure thorough staff training and information provision so that customers can choose their menus with confidence. Our wish is for you to enjoy Hokkaido's seasonal bounty without any allergy concerns, right here in Nagoya.

Thorough Management and Meticulous Attention in the Kitchen

Kitchen Rules for Allergy Response

At Donan Nagoya's kitchen, we have established the following rules for allergy management:

• Dedicated Utensils:
  • When preparing allergy-friendly dishes, we use dedicated cutting boards, knives, and cooking utensils whenever possible.
  • After use, they are thoroughly cleaned to prevent cross-contamination from other ingredients.
• Thorough Ingredient Management:
  • Allergenic ingredients are stored clearly separated from other ingredients.
  • Before cooking, we reconfirm the packaging and labels of ingredients used, performing double and triple checks to ensure there are no mistakes.
• Separation of Cooking Processes:
  • Allergy-friendly dishes are prepared as separately as possible, for instance, in different spaces or at different times from other dishes.
  • If common cooking equipment must be used, such as for deep-frying, the cooking oil is replaced, and the equipment is thoroughly cleaned.
• Thorough Final Check:
  • Even after a dish is completed, a final check is performed during plating.
  • A supervisor conducts the final confirmation, exercising utmost care right up until the dish is served to the customer.

In this way, even in unseen parts of the kitchen, all staff members work together to ensure that customers can safely enjoy fresh and delicious dishes, just like at a Daily Hokkaido Fair. This commitment to food safety at Donan Nagoya is a shared initiative across our sister branches, including Donan Norin Suisanbu Nishiki and Donan Fushimi.

Donan Norin Suisanbu's Commitment to Pursuing Peace of Mind

Company-Wide Policies and Training

At Donan Norin Suisanbu, we have established common guidelines for food allergy response and ensure their thorough adherence across all our branches. This includes Donan Nagoya as well as all sister stores, such as Donan Norin Suisanbu Nishiki and Donan Fushimi.

• Regular Training:
  • All staff members receive regular training on food allergy knowledge, response procedures, and emergency protocols.
  • New staff, in particular, undergo thorough education upon joining to cultivate a strong awareness of customer safety.
• Information Sharing and Manualization:
  • The latest information regarding allergies is promptly shared within the company, and response manuals are regularly reviewed.
  • Customer feedback and information on new allergenic ingredients are actively incorporated to continuously improve our services.
• Reflecting Customer Feedback:
  • Customer feedback is an invaluable source of information essential for improving our services.
  • We earnestly consider opinions regarding allergy responses and utilize them for future service enhancements.

Through these initiatives, we promise our customers that dining at Donan Nagoya will not only be delicious but also a truly reassuring experience. Our unwavering wish at Donan Norin Suisanbu is to deliver Hokkaido's rich food culture to everyone, right here in the heart of Nagoya.

Checklist for Safely Enjoying Donan Nagoya

Checklist for Before and During Your Visit

1. Confirmation at the time of reservation:
   • When making your reservation, please explicitly inform us of all allergenic ingredients (including the 7 specified raw materials, 21 recommended raw materials, and others) for all members of your party.
   • Providing detailed information, such as the severity of allergic symptoms or preferred cooking methods to avoid, enables us to provide a more precise response.
   • If you are visiting Donan Norin Suisanbu Nishiki or Donan Fushimi, please also inform us at the time of reservation.
2. Reconfirmation upon arrival:
   • After entering the restaurant, our staff will reconfirm your allergy information when seating you, so please state it again at that time.
   • If you forgot to mention any allergies during the reservation, please be sure to inform us at this point.
3. Points for ordering:
   • When reviewing the menu, if you are interested in a particular dish, please reconfirm the allergenic ingredients with our staff.
   • By asking specific questions, such as Does this dish contain XX?, we can provide more accurate information.
   • Precisely because we offer many dishes using a diverse range of ingredients, similar to a Daily Hokkaido Fair, please feel free to ask about anything that concerns you, as many times as needed.

These steps represent crucial collaboration for both our customers and us to ensure a safe dining environment. We kindly request your active cooperation.

The Joy of Food for Everyone: A Message from Donan Nagoya

Donan Nagoya is dedicated to bringing Hokkaido's rich food culture to the city of Nagoya. Through fresh seafood, the bounty of the land, and an array of heartwarming regional dishes, we aspire to provide our customers with the vibrancy and excitement of a Daily Hokkaido Fair.

Food allergies can often be a significant barrier to enjoying dining out. However, we strongly wish to overcome this barrier and ensure that all our customers can enjoy their meals with complete peace of mind. To this end, we put in meticulous care and effort, from pre-confirmation during reservations to courteous guidance upon arrival, and strict cooking management in the kitchen.

As Donan Norin Suisanbu Nagoya, the delicious smiles of each and every customer are our greatest joy. We encourage customers with allergies to please consult us without hesitation. Including our sister branches like Donan Nishiki and Donan Fushimi, we are always listening to your feedback and striving to provide even better service. Please enjoy a special moment savoring the essence of Hokkaido with peace of mind at Donan Nagoya. We sincerely look forward to your visit.