To Ensure All Our Guests Can Fully Enjoy Dining at Our Donan Izakaya

Welcome to Donan Norin Suisanbu, where we pride ourselves on dishes that showcase the rich bounty of Hokkaido's seas and mountains. We bring a curated selection of fresh seafood and seasonal vegetables to our guests in Nagoya. Our pride lies not only in serving delicious food but also in creating a space where every single customer can dine with complete peace of mind and comfort.

In recent years, with an increasing number of people having food allergies or avoiding specific ingredients, we understand that dining out can often be a source of anxiety. At our restaurant, we listen sincerely to these concerns and are dedicated to providing allergy-friendly options so that everyone can safely savor the flavors of our Donan Izakaya.

Located in Nagoya's Nishiki and Fushimi districts, Donan Norin Suisanbu presents the charm of Hokkaido in a Neo-Robata Donan style. In our lively atmosphere, reminiscent of a daily Hokkaido food fair, we strive to deliver the ultimate dining experience by pursuing not only culinary excellence but also food safety.

Our Philosophy on Allergy Accommodations: Pursuing Food Safety

The Concerns of Guests with Allergies

Dining out is enjoyable, but for guests with allergies, it can be accompanied by significant anxiety. Worries like Does this dish contain my allergen?, Will my request be properly understood?, and What if something happens? are common. Especially in a bustling izakaya, some may hesitate to voice their needs for fear of inconveniencing others.

At Donan Norin Suisanbu Nagoya, we deeply understand these concerns. Beyond serving delicious food, we are dedicated to providing meticulous care so that our guests can relax and enjoy their mealtime. We are proactive in our efforts to ensure that allergies do not become a barrier to enjoying a meal at our Nishiki or Fushimi Izakaya locations.

Our Responsibility and Commitment as Donan Norin Suisanbu

As Donan Norin Suisanbu, the ingredients we serve our customers are of proven quality, nurtured by the grand nature of Hokkaido. From seafood, vegetables, and meat to dairy products, each item is packed with care and passion. We believe it is our great responsibility to provide these special ingredients safely and deliciously. Our policy is to pay meticulous attention at every stage, from ingredient quality control and the cooking process right up to the moment the food reaches your plate.

As a Nishiki seafood izakaya that handles fresh seafood, many of our ingredients can be potential allergens. That is why it is essential for us to listen carefully to our customers' information and respond reliably. All staff members at our Nagoya Nishiki Izakaya, Donan Nishiki, and Donan Fushimi locations share this sense of responsibility in their daily work.

Our Specific Allergy Accommodation Measures in Practice

At Donan Norin Suisanbu, we have implemented several specific measures to accommodate customer allergies. Through these efforts, we hope to enable all our guests to experience the charm of our Donan Izakaya with peace of mind.

1. Detailed Advance Consultations and Information Gathering

• We have a system in place to ask for detailed information about your allergies either when you make a reservation or upon arrival. Please do not hesitate to inform us about any concerns, including the 7 specified raw materials (eggs, milk, wheat, buckwheat, peanuts, shrimp, crab), the 21 items equivalent to specified raw materials, or any other ingredients.
• Information received from guests is reliably shared between kitchen and service staff, ensuring that your table number and assigned server are clearly aware of your dietary needs.
• Whenever possible, we will suggest alternative allergen-free menu items or modify ingredients. For example, adjustments may be possible even for complex dishes like our Tsufu Nabe (Gout Hot Pot), which contains multiple ingredients.
• As on-the-spot requests may be subject to time constraints, we recommend that guests with complex allergies consult with us by phone in advance.

2. Thorough Information on Menus and In-Store

• While we strive to indicate major allergens on our grand menu, information for seasonal items, daily specials, and dishes that change frequently—like those featured in our Daily Hokkaido Food Fair—will primarily be provided verbally by our staff.
• If you have any questions, please feel free to ask our service staff at any time. We will be happy to provide detailed explanations about the ingredients and preparation methods for each dish.
• We also strive to provide information on the ingredients in our seasonings and oils upon request. We pay close attention to the selection of ingredients, especially for simple dishes like our Nishiki sushi.

3. Strict Management and Hygiene in the Kitchen

• When preparing allergy-friendly meals, we take measures to prevent cross-contamination by using dedicated utensils and separating cooking areas whenever possible.
• From storing and prepping ingredients to cooking and plating, we follow strict hygiene management and procedural checks at each step to prevent allergens from transferring to other foods.
• Even for large banquets in Nishiki, we take the utmost care in preparing individual allergy-friendly meals and ensure they are clearly distinguished from other dishes when served.

4. Allergy Accommodation Training for All Staff

• All our employees undergo regular training on food allergies and handling procedures. This ensures a smooth process, from accurately understanding a customer's needs and communicating them to the kitchen, to serving a safe meal.
• Our service staff deepen their knowledge of ingredients and cooking methods to answer customer questions appropriately. They are also trained on how to respond in the unlikely event of an allergy-related emergency.
• Our kitchen staff fully recognize the importance of allergy accommodation and are committed to strictly following established procedures during preparation. This ensures that even dishes with diverse ingredients, such as our Nishiki hot pots, can be enjoyed with confidence.

Steps for Guests to Dine with Peace of Mind

Here are the steps for guests with allergies to enjoy a safer and more comfortable dining experience at Donan Norin Suisanbu. Following these steps allows us to provide the most reliable service.

1. Inform Us When Booking:
   When making a reservation by phone or online, please provide detailed information about the allergy, specific ingredients, number of people, and the date/time of your visit. Receiving this information in advance allows us to smoothly prepare dishes and consider alternative menus. Early notification is especially helpful for large banquets and parties in Nishiki if any attendees have allergies.
2. Mention It Again Upon Arrival:
   When you arrive, our staff will reconfirm your allergy information. We kindly ask you to mention it again. This ensures the information is reliably shared and that all staff, from the kitchen to the service team, are aware of your needs while serving you.
3. Feel Free to Ask Questions:
   Whether you are looking at the menu or after a dish has been served, please do not hesitate to ask our staff if you have any questions or concerns about ingredients or preparation methods. We value your desire to enjoy your meal and will carefully explain everything to resolve any uncertainties.
4. Provide Details for Multiple or Severe Allergies:
   If you have multiple allergies or a severe allergy where even trace amounts can cause a reaction, we would appreciate it if you could inform us in detail. While we will take every possible precaution, we ask for your understanding that we may not be able to guarantee a completely allergen-free environment in all situations.
5. Notify Us Immediately in an Emergency:
   In the unlikely event that you feel unwell or notice signs of an allergic reaction during your meal, please inform a nearby staff member immediately. We will respond promptly, prioritizing your safety above all else.

We value your feedback and cooperation as we strive to continuously improve our allergy accommodation practices. Your safety and satisfaction are our greatest joy.

Fully Enjoy the Charm of Our Donan Izakaya, Worry-Free

Donan Norin Suisanbu is a treasure trove of ingredients nurtured by Hokkaido's magnificent nature. Fresh seafood, vegetables brimming with the earth's goodness, and flavorful local meat dishes—all of these are our pride. As a leading representative of Hokkaido cuisine in Nagoya, we are serious about allergy accommodation because we want you to enjoy your meal to the fullest without worry.

As a Nishiki Izakaya, and as Donan Norin Suisanbu Nishiki and Donan Norin Suisanbu Nagoya, our entire team works diligently every day to ensure you can dine with peace of mind. We offer a wide range of menu items, from exquisite dishes featuring fresh Nishiki seafood and delicate Nishiki sushi to warming Nishiki hot pots. We are also a child-friendly izakaya in Nishiki, so please feel free to visit with your whole family.

The dishes served at our Donan Izakaya are not just delicious; they are prepared with consideration for our customers' health and safety. Please enjoy dining with us for any occasion, from a fun banquet with friends in Nishiki to an anniversary with a loved one or a simple daily meal. We are always prepared to meet your expectations and make you want to visit again.

We invite you to visit Donan Norin Suisanbu and experience the rich flavors of Hokkaido that you can enjoy with confidence. We sincerely look forward to welcoming you.